Social Media Starter


Terms and Conditions
BeeFirst Media Limited, a company incorporated under the laws of England and Wales [11516817]
GUARANTEED LIVE WITHIN 48 WORKING HOURS OR YOUR MONEY BACK
1 Definitions and Interpretation
1.1 Headings in these terms are for ease of use and do not form part of the terms nor effect their interpretation.
1.2 In these terms reference to the masculine, feminine and all neuter genders includes all other genders and reference to the
singular include the plural and vice versa.
1.3 These terms are to be governed by English Law.
1.4 In these terms the follow expressions have the following meanings:- “Beefirst Media Limited” means BeeFirst Media, a
company incorporated under the laws of England and Wales [11516817] BeeFirst Media Limited Grandstand Oldham OL28LX.
2. BeeFirst Media Limited Responsibilities
2.1 BeeFirst Media Limited will provide web consultancy services and/or marketing using reasonable care and skill at all times.
3. Pricing and payment terms
3.1 BeeFirst Media Limited will provide the Services at the prevailing hourly rates from time to time and/or for the monthly fee or
such combination of the two.
3.2All hourly rates and prices quoted are exclusive of any VAT which is payable in addition.
3.3 Services undertaken BeeFirst Media Limited maybe invoiced at any time after BeeFirst Media Limited has been engaged as
agreed by you and BeeFirst Media Limited.
3.4 Payment for Services rendered by BeeFirst Media Limited is always due on assignment when the project is finished
3.5 Payments made to BeeFirst Media Limited are via direct debit (if available on your campaign) or credit / debit card.
3.6 BeeFirst Media Limited accept MasterCard and VISA credit / debit cards. Visa Electron, Maestro, JCB and Diners cards
may also be used.
3.7 If a client’s registered address is non UK, authorisation may be required from the card holding bank. Some of the above
cards may not be available to use for non UK clients.
3.8 BeeFirst Media Limited endeavour to investigate any malpractice or mis-selling issues.
3.9 All monies due to BeeFirst Media Limited must be paid in pounds sterling.
3.10 You have no right of setoff, deduction or counterclaim in respect of any monies owing to BeeFirst Media Limited.
3.11 BeeFirst Media Limited agree to process a refund only on the basis if a material breach on our part is made.
4. Time for Performance
4.1 Unless expressly agreed to the contrary, time is not of the essence in relation to any contract that is subject to these terms.
Where time is made of the essence and the responsibilities of BeeFirst Media Limited involve dependence upon you taking
certain actions, if you do not take those actions within a reasonable time in the circumstances, the period of delay will be added
to any period for performance byBeeFirst Media Limited.
4.2 If a marketing campaign has been agreed, this will in general be live within a 48 working hour period. Should you have
requested a delay to the start of your campaign, the marketing will not be live within 48 working hours and will revert to the
agreed schedule on assignment.
4.3 An account can be paused on request, however in order to apply this, your account must have no arrears. Any accounts
under a paused status can only be done so for a maximum of 100 days. Upon request of the pause, a re-instatement date must
be provided. Should you fail to do so, BeeFirst Media Limited possess the right to automatically restart the marketing after the
100 days period.
4.4 In the event of a live date falling on a non-working day, the date will be changed to the next available working day.
5. Confidentiality
5.1 By the very nature of service provided to you by BeeFirst Media Limited, BeeFirst Media Limited will frequently come across
confidential information relating to your business and its’ suppliers, clients or customers. BeeFirst Media Limited therefore agrees
to keep all information that may come to its’ attention in relation to your business and its’ suppliers, customers and clients
strictly confidential at all times.
5.2 Clause 5.1 will not apply to any information that is in the public domain otherwise than through breach of clause 5.1 by
BeeFirst Media Limited.
5.3 Where BeeFirst Media Limited assigns or delegates any responsibilities to you to a third party, BeeFirst Media Limited will
ensure that third party agrees to observe these terms and in particular the provisions of clause 5.1.
5.4 BeeFirst Media Limited uses certain proprietary documents during the course of its relationship with its clients. Such
documents will be notified to you as they are used and will be given the same confidential treatment as we give your confidential information.
Termination
6.BeeFirst Media Limited believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
6.1 Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation
request will not be entertained if the execution process has started basis to the order. There is no cancellation of orders placed
under the Same Day Delivery category.
6.2 If you do not wish to carry on with such campaign after the initial agreement, BeeFirst Media Limited should be advised as
soon as possible.
6.3 Any contract may be terminated for the services of BeeFirst Media Limited governed by these terms at any time upon email notice.
6.4 Termination of any agreement must be done by sending confirmation to the office by email found on our contact page. Incase you feel that the product/service received is not as per the scope of the project defined by you or as was mutually agreed upon, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate action.
6.5 All notice periods commence upon receipt of email notice being received at the office address.
6.8 Any discounts agreed will become payable in full in the event of early termination of this agreement.
6.9 BeeFirst Media Limited provides certain services on an annual basis and terminating these services early does not entitle you
to a full or partial refund. BeeFirst Media Limited does not accept cancellation requests unless the customer establishes that the
quality of product/service delivered is not at par to the standards of requirements that was communicated or agreed upon.
7. Exemptions and Exclusions
7.1 Where you buy goods and services other than through Beefirst Media Limited but on recommendation by BeeFirst Media Limited, BeeFirst Media Limited may render assistance to you in the event of a dispute relating to such goods and services but your rights are governed strictly by the terms of that third party.
7.2 Where you buy goods and service through BeeFirst Media Limited (with BeeFirst Media Limited acting as your agent) and such
goods and/or services require the payment of ongoing renewal fees, it will be your obligation to ensure that such fees are kept
up to date. The legal relationship is governed strictly by the terms of that third party, and it is on these terms that you will be
bound. BeeFirst Media Limited accepts no liability for any loss caused by error on your part.
7.3 Any statutory implied warranties are excluded to the full extent permitted by law.
7.4 Neither you nor BeeFirst Media Limited are responsible for any losses arising through a cause which is beyond the
reasonable control of the relevant party. Both you and BeeFirst Media Limited agree that you will use all reasonable efforts to
remedy any such matter and to resume for performance of these terms at the earliest reasonable opportunity.
7.5 BeeFirst Media Limited always tries to accommodate a client’s urgent needs but cannot guarantee availability or any
additional business at any particular time or with any particular period.
7.6 BeeFirst Media Limited may terminate an agreement at any time if: a) the customer’s website contains any material which is
illegal, pornographic, racially abusive or is likely to cause offence or to damage the reputation of BeeFirst Media Limited; b) the
customer commits any material breach of an agreement; c) the customer enters into liquidation whether compulsory or
voluntary, has a receiver or administrator appointed, enters into any arrangement with its creditors or ceases or threatens to
cease to trade.
7.7 BeeFirst Media Limited will not accept responsibility for any incorrect email addresses being provided. Due to various issues
such as spam filters etc, we cannot be responsible for clients not receiving any reports, emails etc for BeeFirst Media Limited. It
is the responsibility of the client to inform us in any instance of their report not being received before the renewal date of their
account within 48 hours.
7.8 BeeFirst Media Limited will not accept responsibility for any misrepresentation made by it unless it is confirmed in writing
(save for fraudulent misrepresentations) to the maximum extent permitted by law. BeeFirst Media Limited will not accept
responsibility for any indirect or consequential losses arising from either breach of these terms or from any other legal duty to
you. In particular but not by way of limitation on this exclusion, BeeFirst Media Limited will not accept any responsibility for losses
arising from your failure to take a full backup of your system at least every seven days (and differential updates at least daily)
and to store at least one backup copy off-site. You are strongly advised therefore to make arrangements for us to ensure that
you protect yourself adequately in this regard and to maintain fully licensed virus-check up throughout your system.
7.10 Upon assignment of a website, content is provided by you and you acknowledge full responsibility for all content on your
site, however created, and all more generally all content approved by you (whether produced by us or otherwise). It is your
obligation to ensure that all use of the media solutions provided is legal and remains so throughout operation. BeeFirst Media Limited accepts no liability for any content either on your site or approved by you through the normal procedures agreed by us. You
accept all liability arising from third party claims relating to content covered by this section and indemnify BeeFirst Media Limited
to the maximum extent possible for any costs, damages and losses suffered as a result of any breach of this obligation. We
reserve the right to take down any content where we have reason to believe content contravenes the law or a third party’s
rights.
7.11 BeeFirst Media Limited endeavour to ensure continuation of service at all times however, BeeFirst Media Limited shall not in
any event be held liable for interruptions of service or down time of marketing.
8. Refund Policy
Full refund will be made if you cancel our services within 72 hours of making the payment. If you choose to terminate our
services after the initial 72 hours then you will be charged an amount equivalent to the working hours put into the project. The
balance will be credited to the account from which you made payment within 14 days.
8.1 Cancellation of any service should be done 5 days prior to the start of next billing cycle. If cancellations are made after the start of the
billing cycle then an amount equivalent to the working hours put into the project during that month will be liable, which the clients will be entitled to pay.
8.2 Marketing campaigns must be placed online (once live) for a minimum of 31 days
8.3 Where your account will be refunded of the days paid for the project, refunds of days paid will only be issued when the full marketing agreement has ended.
8.4 Once you are refunded on your days paid you will be available to update your promotions for your next marketing agreement
8.5 Refund of your days paid entitles you to free marketing for any reason we did not achieve the goal you and BeeFirst Media agreed to when starting the project 8.6 Full refunds of the money the client pays BeeFirst Media will be refunded back if the client did not make use of the services.
9. General Provisions
9.1 These terms may only be varied in writing by BeeFirst Media Limited and any other purported variation would not be
effective.
9.2 If you constitute more than one “legal person”, each of you is jointly and severally liable to BeeFirst Media Limited under
these terms.
9.3 Any form of verbal or threatening abuse will not be tolerated and will result in the call being terminated. Calls of a
threatening nature may be reported to the police.
9.4 In signing up to BeeFirst Media’s services you are agreeing to these terms and conditions
9.5 Terms and Conditions will be sent to clients attached in there welcome email
9.6 Any complaints by you against BeeFirst Media Limited are requested in writing via email or post.
9.7 Any indulgences granted to you by BeeFirst Media Limited at any time will not operate as a waiver of its rights under these
terms either in respect of a particular breach or in respect of any future breaches of the same or a similar nature.
9.8 Any contract between you and BeeFirst Media Limited is only intended to benefit you unless BeeFirst Media Limited expressly acknowledges the rights of a particular third party in writing


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